FAQ - frequently asked questions

Start with selecting your requested article from our range and put it in the shopping basket.
You don’t want to add any other articles to your shopping cart? Just click on the basket, then "proceed to checkout".
If you are not already logged in, you are now asked to log in or to register. If you are already registered, please sign in with your email address and password. If you are a new customer to the WALTER online shop, register with your email address and a personal password, and fill out the form.
Now you can choose your method of payment.
Thereafter you have the opportunity to check your details. You can edit or delete your details at any time under “My account”.
By clicking on the button “Order now” we accept your order. Afterwards, you will receive a confirmation email.

Orders can also be placed via phone or e-mail.
Contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 – 17:00
Fr              08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com

For a company there is no opportunity to place an order via the WALTER online shop.
For business order please contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 – 17:00
Fr              08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com

All prices on this website are in EURO or in POUND, including VAT or sales tax, excluding packaging ex works. The prices indicated on the homepage apply only to online orders.

There is no minimum order value to be able to buy in the WALTER online shop.

We're sorry, this is currently not possible.

Afterwards your order cannot be changed.

Please contact us as quickly as possible via the free WALTER service hotline.:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 – 17:00
Fr              08:00 – 13:30

This option is only available up to the moment your order is ready for despatch.

From an order value of € 50.00 we deliver free of charge within Austria and to Germany.
Orders are dispatched Monday - Friday at 01.00 pm. All orders received after 11:00 am will be shipped the following business day (This is only valid for fully paid orders).

We use DPD to ship all customer orders.
Non-parcelable items will be shipped by a freight forwarder (DB Schenker). DB Schenker will coordinate the delivery date with you by phone.

The delivery time within Austria is approx. 2-3 working days, to Germany 4-6 working days. The delivery time to further EU countries (e.g. UK, France, etc.) is about 4-6 working days.

For express delivery within Austria we charge € 19.90 per order. Orders are dispatched Monday - Friday at 01.00 pm. All orders received after 11:00 am will be shipped the following business day (This is only valid for fully paid orders). The delivery of the goods takes place until 05:00 pm on the following working day.

You can also have your order delivered to a delivery address different from the billing address. The billing address and delivery address must have the same destination country. Please indicate for this the desired delivery address within your order.

Delivery is possible to the following countries:

Great Britain, Ireland, Belgium, Netherlands, Luxembourg, France, Italy, Slovakia, Czech Republic, Hungary and Slovenia.

When you place an order in the WALTER online shop, you will receive an order confirmation and another email from DPD once the order has been shipped. All questions regarding the status of a larger, non-parcelable item without a tracking number, should be directed to our WALTER service team (Phone: 00800 925 837 88).

Our delivery courier will make two to three attempts to deliver to the address you have provided, or leave with a neighbour / find a safe place to leave or it will be returned to WALTER.

Unfortunately, deliveries at a specific time are currently not possible.

Whether general inquiry to the WALTER products, complaints or information about the guarantee - just fill in the appropriate form and send it to us! Within a very short time you will receive an answer from our competent WALTER service team.
To the contact form: https://www.walteronline.com/en/service

Contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 am – 05:00 pm
Fr               08:00 am – 01:30 pm

Or send us an e-mail to:
service@walteronline.com

Whether general inquiry to the WALTER products, complaints or information about the guarantee - just fill in the appropriate form and send it to us! Within a very short time you will receive an answer from our competent WALTER service team.
To the contact form: https://www.walteronline.com/en/service

Contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 am – 05:00 pm
Fr               08:00 am – 01:30 pm

Or send us an e-mail to:
service@walteronline.com

WALTER will send you an invoice on the outside of your parcel.

We offer you the secure payment methods of mPAY24 and Amazon pay, with which you can conveniently use:

PayPal, credit card (Visa & Mastercard), immediate transfer, purchase on account **, Amazon pay or prepayment **. So you can choose which payment method suits you.

**) only possible in Austria and Germany.
our sensitive data is processed on special payment security servers, so you get maximum protection. For questions about our payment methods or problems, please contact our WALTER service team directly 00800 925 837 88 or below service@walteronline.com.

WALTER accepts the following credit cards:
• Visa
• MasterCard

PayPal is an online payment service you can use to pay for your online purchases securely, simply and quickly.
Within the WALTER order, you have to select PayPal as the payment method. After sending your order, you enter your email address and personal password in the PayPal screen and confirm your payment.

We're sorry, this is currently not possible.

You pay for your order in advance and receive the goods conveniently delivered to home after receipt of payment. Please transfer the invoice amount, stating your order number as purpose of use to our account below.

Our bank details:
Salzburger Sparkasse Bank AG
Sort code: 20404
Account number: 001500153783
IBAN: AT09 2040 4015 0015 3783
BIC: SBGSAT2SXXX
Attention: payment in advance is only possible in Austria and Germany

The easy and safe way to shop using your own online banking details.

This is how it works:
Within the WALTER order, you have to select Sofortüberweisung as the payment method. After sending your order, you are in the login section of the secure payment form. Now you can log in with your own online banking login details. The information will be sent to your bank in an encrypted form.

We never have access to your online banking details (PIN, TAN), which you fill in into the encrypted payment form.

Purchase on account is only possible in Austria and Germany.
You will receive the invoice with your delivery and pay the invoice amount conveniently by bank transfer after receipt of the goods.
Please pay attention that your date of birth is required for the credit check.

Please transfer the total amount debt-free ONLY to:

Bank: Unzer E-Com GmbH
IBAN: DE4767 0201 9000 3311 5709
  BIC: HYVEDEMM489

and enter the provided 12-digit-letter code under "Purpose".

Please return the goods completely, including all accessories and in their original packaging. If you use the forwarding label for returning items to WALTER, it is completely free! For the return label please contact our service-team (00800 925 837 88 or service@walteronline.com).

Return address:
WALTER Werkzeuge Salzburg GmbH
Gewerbeparkstr. 9
5081 Anif
Austria

If the return is a larger, heavy weight item, the shipment will be picked up by a freight forwarder. Please contact our customer service at 00800 925 837 88 or send us a message. We forward your return request to the responsible forwarding company. They will contact you and make an appointment for pickup. In this case, the goods must again be provided free of curbs, as protected upon delivery and packaged in safe transport on Euro pallets.

We are at your disposal at the following times:
Mo – Th 08:00 – 17:00
Fr                08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com

If you use the DHL return label for returning items to WALTER, it is completely free! Attach the returns label to the outside of the box and seal the parcel 00800 925 837 88 or service@walteronline.com.

Please take note of the following:
• 14 Days Refund Guarantee
• Items must be completely, including all accessories, in original condition and in original packaging.
• If you use the forwarding label for returning items to WALTER, it is completely free!
• For the DHL return label please contact our service-team (00800 925 837 88 or service@walteronline.com)
• The cash on delivery fee about € 3.60 can not be refund for a return.
• You can ring our Service-Hotline on 00800 925 837 88, should you have any issues. Or send us an e-mail to service@walteronline.com.

If you use the DHL return label for returning items to WALTER, it is completely free!
For the return label please contact our service-team (00800 925 837 88 or service@walteronline.com)

We're sorry, this is currently not possible.

If you return the articles via DHL, you will get the correct refund after our check.

In case of payment by credit card, the amount will be credited to your card.

In case of payment by PayPal, the amount will be credited to your PayPal account.

In case of payment by Sofortüberweisung, the amount will be credited to your debit account.

In case of purchase on account , the amount will be credited to your debit account.

In case of payment by cash on delivery, please inform our service center about your bank details.

Attention: The cash on delivery fee about € 3.60 can not be refund for a return.

Please allow up to 2 weeks for us to fully process your return and issue your refund. You receive a refund to your original payment method.

For information about the guarantee - just fill in the appropriate form and send to us! Within a very short time you will receive an answer from our competent WALTER Service Team.
Current guarantee form: https://www.walteronline.com/en/service#tab-3

Or contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

Guarantee:
Recognizable defects must be reported in writing within 8 days, accompanied by the delivery note and the invoice. The warranty period is 24 months from presentation of the original sales invoice.
If we are complained about a defect and the complaint, so the transmission is a change in any case. Not returned goods are not accepted.
Our products are not intended for commercial use. The warranty expires in commercial use.

The warranty period of wearing parts (e.g. battery, carbon brushes, grinding wheels & sandpaper, saw blades) is 6 months.

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or if you have ordered several goods that were delivered separately: the last goods). To exercise your right of withdrawal, you must notify us by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can also use the attached model withdrawal form, which is not required. To comply with the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal to the following address before the expiry of the withdrawal period:

WALTER Werkzeuge Salzburg GmbH
Gewerbeparkstr. 9
5081 Anif
Austria

Telephone: 00800 925 837 88
Fax: +43 (0) 6246 72091 15
service@walteronline.com

To do that, you can use our sample withdrawal form (GER): https://www.walteronline.com/Service/WALTER-Widerrufsformular.pdf

Please contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 am – 05:00 pm
Fr              08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction unless we have expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods, which can be returned to you by regular mail. We bear the cost of returning the goods, which due to their nature can not normally be returned by post. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Whether general inquiry to the WALTER products, complaints or information about the guarantee - just fill in the appropriate form and send to us! Within a very short time you will receive an answer from our competent WALTER Service Team.
Contact form: https://www.walteronline.com/en/service

Or contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 am – 05:00 pm
Fr               08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (GDPR, TKG 2003).
For fulfilment of the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward the payment data collected to the credit institution commissioned with the payment and any payment service providers commissioned by us to process the payments or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For more information please read our privacy policy: privacy policy

In our online shop you can pay by credit card. In this case, payment data is transferred to mPAY24 GmbH in order to process the payment. The legal basis for the processing of your data is Art. 6 para. 1 lit. F GDPR. mPAY24 GmbH collects the information about the transaction, as well as other information in connection with the transaction, such as information about the interaction between you and mPAY24 GmbH, dealer information, including information on payment instruments, device-related information and location data.

The protection of your personal data is very important to us. WALTER uses SSL encryption (Secure Socket Layer) to transfer your personal data, for example your payment details, address, order details.

SSL is a modern internet security standard with two main objectives:
The authentication (establishing the identity) of stations communicating with each other and the guarantee of the confidentiality of data (encryption). WALTER uses SSL ("Secure Socket Layer") to transfer personal data.
The WWW server (e.g. https://www.walteronline.com) is equipped with a digital certificate, which is issued by an official certification authority, the browser is able to check at any time the affiliation of the WWW server to a company. Afterwards all data, which are transmitted between you and us, are encrypted. So no third party is able to read or change this data.
That way, the confidentiality of your personal data is guaranteed.

At the beginning of the internet address the lock symbol and "https" confirms that the connection is secure. Data transfers are carried out via secured SSL connections. Internet pages, which contain encrypted contents state "https" instead of "http" in their address.

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on our website. These are small text files stored on your device that store certain settings and data for exchange with our system through your browser. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). Cookies contain no personal data and can therefore not be assigned to a user. Based on the cookie technology, we only receive anonymised information, for example about which websites you visited our website, which pages on our website were viewed, etc. Please note that certain cookies are already set as soon as you enter our website , You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general (for detailed information on the setting options of your browser, see below). Non-acceptance of cookies may limit the functionality of our website.

We're sorry, this is currently not possible.

We're sorry, this is currently not possible.

Simply place your chosen products in the shopping bag, enter your voucher code at "Redeem voucher". Voucher codes cannot be used in conjunction with any other offers.

Voucher codes cannot be redeemed afterwards.

At any moment you have the option to view and amend your invoice address in your customer account (by clicking “Edit details”).

At any moment you have the option to view and amend your e-mail-address in your customer account (by clicking “Change e-mail address”).

In case you have forgotten your password, you have the opportunity of requesting a new one. Click on "Forgot password". Now please enter your email address you have used to register at the online shop. Then we will send an e-mail to reset your password.

WALTER is able to offer you a number of benefits:
• Use of a different delivery address.
• Overview of your previous orders in your customer account.
• Option to save a wish list.

For this benefit you have to register on the WALTER online shop. You can add items to your wish list by clicking the heart symbol.

Here you can find the current general terms and conditions: https://www.walteronline.com/en/terms-and-conditions

Here you can find the current general terms and conditions: https://www.walteronline.com/en/privacy-policy

Register for the WALTER newsletter and receive regular information with personalized advertising for products, services, promotions, satisfaction surveys. Simply click on "Submit" in the section "WALTER newsletter" at the bottom of the page and enter your e-mail-address.
Should you already have a customer account, you can also use it to activate the WALTER newsletter. We will send you an email with a confirmation link. We can only include you in our newsletter once you have clicked this link.

The consent can be withdrawn at any time with effect for the future, eg by unsubscribe link at the end of each newsletter.
Sign-up here.

If you no longer want to use the WALTER email service, simply click on the “Unsubscribe” link at the bottom of the last email or log into your customer account and deactivate the service in the section "Edit details".

Contact us directly via the free WALTER service hotline:
Phone: 00800 925 837 88

We are at your disposal at the following times:
Mo – Th 08:00 am – 05:00 pm
Fr              08:00 – 13:30

Or send us an e-mail to:
service@walteronline.com